Legal & Disclosures

Privacy Policy

This Privacy Policy describes how Retrieve, a brand of Target Group LLC (a California limited liability company, EIN 93-4049788) ("Retrieve," "we," "us," or "our") collects, uses, and protects your information when you visit retrieveus.com (the "Site") or purchase products from us. We are an American company and we treat your information the way we'd want ours treated: collect as little as possible, share it with as few people as possible, and never sell it. Period.

1. Information We Collect

We do not require you to create an account. We collect only what we need to fulfill your order:

• Order information you provide: your full name, shipping address, and phone number, submitted at checkout.
• Payment information: collected and processed when we confirm your order by phone or through our payment processor. Retrieve does not store full payment card numbers on our servers; payment data is handled by our payment processing partners.
• Call records: when a Retrieve representative calls you to confirm your order, we may keep notes of the call. If any call is recorded or monitored, you will be told at the start of the call, consistent with California law.
• Automatic technical data: like virtually every website, our hosting infrastructure logs basic technical information (IP address, browser type, pages visited) for security and site operation.

We do not knowingly collect information from anyone under 18. Our products and Site are intended for adults only.

2. How We Use Your Information

• To process, confirm, and fulfill your order, including the confirmation phone call.
• To arrange fully insured shipping and delivery of your metals.
• To prevent fraud and verify orders.
• To respond to your questions and provide customer service.
• To comply with legal obligations, including tax, anti-money-laundering, and reporting requirements that apply to precious metals dealers.

Telephone consent: by submitting your phone number at checkout, you consent to receive calls (and, if you opt in, text messages) from Retrieve regarding your order at the number you provide. These are transactional communications about your purchase, not marketing spam. You may ask us to stop contacting you at any time, though we may be unable to complete an unconfirmed order without reaching you by phone. Message and data rates may apply to texts.

3. What We Never Do

• We do not sell your personal information. Not to advertisers, not to data brokers, not to anyone.
• We do not share your information for cross-context behavioral advertising.
• We do not run invasive third-party ad trackers on this Site.

4. Who We Share Information With

We share your information only with the parties needed to get your metals to your door:

• Shipping carriers and insurers (e.g., USPS, UPS, FedEx, and shipping insurance providers), to deliver and insure your package.
• Payment processors, to process your payment securely.
• Service providers who help us operate the Site and fulfill orders, bound to use your information only for that purpose.
• Law enforcement or regulators, when required by law, subpoena, or court order, or to protect our legal rights.
• A successor business, if Retrieve is ever merged, acquired, or sold, your order information may transfer as part of that transaction under the same protections.

5. Data Retention & Security

We retain order records for as long as needed to fulfill your order, handle any claims, and satisfy legal and tax record-keeping requirements. We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security, but we take protecting your data seriously.

6. Your Privacy Rights (Including California Residents)

Depending on where you live, you may have the right to:

• Know what personal information we have collected about you.
• Request a copy of that information.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal record-keeping exceptions.
• Not be discriminated against for exercising these rights.

California residents may exercise these rights under the California Consumer Privacy Act (CCPA/CPRA) by calling us toll-free at +1 888-465-3049 or emailing privacy@retrieveus.com. We will verify your identity before fulfilling a request and respond within the time required by law. We do not sell or share personal information as those terms are defined under the CCPA, so there is no need for a "Do Not Sell or Share" opt-out there's nothing to opt out of.

7. Changes & Contact

If we update this Privacy Policy, we will post the revised version here with a new "Last updated" date. Questions? Call +1 888-465-3049 (7 days a week) or email privacy@retrieveus.com.

Terms of Service

These Terms of Service ("Terms") govern your use of retrieveus.com and your purchase of products from Retrieve, a brand of Target Group LLC ("Retrieve," "we," "us"). By using the Site or placing an order, you agree to these Terms. If you do not agree, do not use the Site or place an order.

1. Eligibility

You must be at least 18 years old and a resident of the United States to purchase from Retrieve. We currently sell and ship only within the United States. By placing an order, you represent that the information you provide is accurate and that you are legally able to enter into this agreement.

2. Products & Pricing

• Retrieve sells physical precious metals gold and silver coins and bullion mined, refined, and minted in the United States.
• Prices are tied to the live spot market and change continuously. Prices displayed on the Site are indicative and update in real time with market movement.
• Your price is locked when a Retrieve representative confirms your order with you by phone and payment terms are agreed. Until confirmation, prices shown in your cart or at checkout are not guaranteed.
• Product images are illustrative. Coin dates, mint marks, and finishes may vary unless a specific date or grade is stated in the product description.

3. How Orders Work

1. You submit an order through the Site with your name, shipping address, and phone number. Submitting an order is an offer to purchase, not a completed sale.
2. A Retrieve representative calls you to confirm your order, verify your information, lock your price, and arrange payment.
3. Once confirmed and price-locked, your order is a binding commitment to purchase at the locked price, regardless of subsequent market movement in either direction.
4. Your order ships, fully insured, after your payment clears in full.

We reserve the right to decline or cancel any order prior to confirmation, or after confirmation in cases of suspected fraud, payment failure, pricing or typographical error, or product unavailability. If we cancel through no fault of yours, your sole remedy is a full refund of amounts paid.

4. Payment

Accepted payment methods and payment deadlines will be provided during your confirmation call. Payment is due in full by the agreed deadline. Orders ship only after payment has fully cleared. If payment is not received or fails to clear by the deadline, we may cancel the order and the Cancellation & Market Loss Policy below will apply.

5. Cancellation & Market Loss Policy

Precious metals prices move constantly. When we lock your price, we commit real metal at real market prices on your behalf. For that reason:

• Orders may be cancelled freely at any time before phone confirmation and price lock.
• After price lock, cancellations (including non-payment) are subject to (a) any market loss the difference between your locked price and our current selling price if the market has moved against the position plus (b) a cancellation fee of $[35] or [5]% of the order total, whichever is greater.
• If the market moved in your favor, no market gain is owed to you on a cancelled order; only the cancellation fee applies.

You authorize us to charge these amounts to your payment method or invoice you directly, and unpaid balances may be referred to collections.

6. Title & Risk of Loss

Every order ships fully insured. Title and risk of loss pass to you upon delivery to the shipping address you provided. See the Shipping & Returns Policy below for delivery, inspection, and claims procedures.

7. No Investment Advice

Retrieve is a precious metals dealer, not a financial advisor, broker-dealer, investment adviser, or fiduciary. Nothing on this Site or said by our representatives is investment, legal, retirement, or tax advice, and no statement should be relied on as such. See the full Risk Disclosure below. Consult your own licensed advisors before making any purchase decision.

8. Intellectual Property & Acceptable Use

The Site, including its text, design, graphics, and logos, is owned by or licensed to Retrieve and protected by law. You may not copy, scrape, reverse engineer, or misuse the Site, interfere with its operation, or use it for any unlawful purpose, including fraud or money laundering.

9. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, RETRIEVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT THAT WE WARRANT PRODUCTS WILL BE GENUINE AND AS DESCRIBED AT THE TIME OF SALE. NOTHING IN THESE TERMS LIMITS WARRANTIES OR RIGHTS THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RETRIEVE'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO ANY ORDER OR THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THE CLAIM, AND RETRIEVE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR MARKET LOSSES ON METALS, EVEN IF ADVISED OF THE POSSIBILITY. SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

11. Dispute Resolution; Arbitration; Class Action Waiver

Any dispute arising out of or relating to these Terms, the Site, or any order that cannot be resolved informally shall be resolved by binding individual arbitration administered by JAMS under its consumer arbitration rules, in Los Angeles County, California, except that either party may bring an individual claim in small claims court. You and Retrieve each waive the right to a jury trial and the right to participate in any class action or representative proceeding. To begin the informal resolution process, call +1 888-465-3049 or email legal@retrieveus.com. You may opt out of this arbitration provision by written notice within 30 days of your first order.

12. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules, and by applicable federal law.

13. Changes; Entire Agreement; Contact

We may update these Terms by posting a revised version with a new "Last updated" date; changes apply to orders placed after posting. If any provision is found unenforceable, the remainder stays in effect. These Terms, together with the Privacy Policy, Shipping & Returns Policy, and Risk Disclosure, are the entire agreement between you and Retrieve regarding the Site and your orders. Contact: +1 888-465-3049 · support@retrieveus.com.

Shipping & Returns Policy

1. Where & How We Ship

• We ship within the United States only.
• Every order ships fully insured through Retrieve at no additional insurance cost to you, in discreet, unmarked packaging that does not disclose its contents.
• Orders over $[1,000] require an adult signature on delivery. Plan to have someone available to sign, or arrange pickup at your local carrier facility.
• We recommend shipping to an address where someone is present. Do not instruct carriers to leave packages unattended doing so may void insurance coverage on your shipment.

2. When Your Order Ships

Orders ship within [1–5] business days after your payment clears in full. Payment clearing times vary by method and will be explained on your confirmation call. You will receive tracking information once your order ships. Delivery timelines are estimates; carrier delays are outside our control, but your package remains insured until delivered.

3. Inspect On Arrival

• If the package appears damaged, opened, or tampered with, refuse delivery or note the damage with the carrier before accepting.
• Inspect your items immediately upon receipt.
• Report any damage, shortage, or discrepancy to us within 48 hours of delivery at +1 888-465-3049. Keep all packaging materials they are required for insurance claims.

4. Lost, Stolen, or Damaged Shipments

If your insured package is lost or damaged in transit, contact us promptly and we will file the insurance claim and work with you to replace the items or refund your purchase once the claim is resolved. Packages showing carrier-confirmed delivery to your address that you later report missing are handled through the insurance claims process, which may require a police report and a signed affidavit. Insurance coverage ends at delivery once your metals are delivered, securing them is your responsibility.

5. Returns

Because precious metals prices fluctuate by the minute, all sales of bullion and coins are final once delivered, with these exceptions:

• Wrong item shipped: if you received something other than what you ordered, contact us within 3 business days of delivery. We will make it right at no cost to you.
• Defective or damaged product: report within 48 hours of delivery per Section 3 and we will replace it or refund you.

All returns require a Return Merchandise Authorization (RMA) call +1 888-465-3049 before sending anything back. Unauthorized returns will be refused. Approved returns must be shipped insured in original condition and packaging.

6. Refused or Undeliverable Packages

Packages refused without cause (i.e., not due to visible damage or tampering) or returned as undeliverable due to an incorrect address you provided are treated as cancellations after price lock and are subject to the Cancellation & Market Loss Policy in our Terms of Service, plus round-trip shipping and insurance costs.

Risk Disclosure & General Disclaimers

Read this before you buy. We believe in what we sell American gold and silver but we also believe in telling you the truth about how this market works.

1. Not Investment, Legal, or Tax Advice

Retrieve is a precious metals dealer. We are not a bank, broker-dealer, investment adviser, financial planner, or fiduciary, and we are not registered with the SEC, FINRA, or CFTC. Nothing on this Site, in our materials, or said by our representatives constitutes investment, legal, retirement, or tax advice, or a recommendation that any product is suitable for you. Any decision to buy precious metals is yours alone. Consult a licensed financial advisor, attorney, or tax professional before purchasing.

2. Prices Fluctuate You Can Lose Money

• Precious metals prices are volatile and can move significantly in short periods. The value of your metals may go down as well as up.
• Past performance of gold or silver is not a guarantee or indication of future results.
• Retrieve makes no representation that metals will appreciate, preserve purchasing power, or perform in any particular way.
• The price you pay includes a premium over the spot price reflecting minting, distribution, insurance, and dealer margin. If you resell, you will typically receive a price at or below spot. The spread between purchase and resale prices means metals may need to appreciate before a resale would break even.

3. Not a Bank Product. Not Insured by the Government.

Precious metals are not securities, deposits, or obligations of any bank, and are not insured by the FDIC, SIPC, or any government agency. Shipping insurance covers your package in transit it is not investment insurance and does not protect against market losses.

4. No Guaranteed Buyback; Liquidity

Retrieve does not guarantee to repurchase any product it sells. Any future buyback would be at then-current market prices at our discretion. Physical metals are generally liquid but selling takes time and prices vary by buyer, product, and condition.

5. Taxes & Reporting

Buying, holding, and selling precious metals may have tax consequences, including capital gains treatment at the IRS "collectibles" rate, and certain transactions may be reportable by you or by dealers under federal law. Sales tax treatment of bullion varies by state. Retrieve does not provide tax advice consult your tax professional.

6. Website Accuracy

We work hard to keep the Site accurate, but pricing feeds, product descriptions, and content may occasionally contain errors or be out of date. We reserve the right to correct errors and to cancel orders affected by obvious pricing or typographical errors prior to fulfillment, with a full refund of amounts paid. Product images are illustrative; actual coin dates and mint marks may vary unless stated.

7. Testimonials & Opinions

Any testimonials, commentary, or market opinions that appear on the Site or in our media reflect individual views and experiences, are not typical of all customers, and are not predictions or guarantees of any outcome.

8. Beware of Fraud

Retrieve representatives will never ask you to pay by gift card, cryptocurrency sent to a personal wallet, or wire to an individual's personal account. If anyone claiming to be from Retrieve does, hang up and call us directly at +1 888-465-3049.

Contact Us

Real Americans answer the phone at Retrieve seven days a week. Whether you have a question about an order, want to lock a price, or need help with a delivery, we're here.